MAKING THE PRACTICE BETTER 

This Practice offers an informal procedure to deal with your suggestions, comments and concerns about the service we provide.  

We aim to provide high quality care and welcome.

Your suggestions as to how this could be Improved. 

We attempt to resolve problems swiftly and take appropriate action when we fail to achieve the high standard for which we aim.  

Your comment on how we can achieve the best service is welcomed.  

If you feel that you need to make a comment or complaint about any aspect of our service, please ask to speak to our Practice Manager, Mr. Adrian Whybrew, who will be pleased to help.

PATIENT SURVEYS

Thank you to all those patients who took part in the recent survey carried out on our behalf.

We are grateful for all your comments, both in acknowledgement of the good services we offer, and also concerning areas where we do not fare so well.

We cannot promise to get everything right all the time, or provide the services that every patient would like us to.

However, we do promise to listen to your comments and will attempt to rectify our shortcomings.

The findings of the surveys are discussed with our Patient Group in the hope that together we can continue to meet your needs.

Thank you especially for your comments about "extended Hours" — No decision has yet been made, but we are still in discussion with our Patient Group and staff concerning this.

Dr KN Waiwaiku

November 2008