High Road Family Doctors

STATEMENT OF AIMS AND OBJECTIVES

The aim of this practice is to offer our patients a high standard of professional care, and quality of service at all times.
To achieve this we will endeavour :-
•     to be courteous and considerate to our patients and their carers at all times.
•     to ensure the safety of the families registered with us and all Practice workers at all times.
•     to ensure that confidentiality regarding 'all medical matters relating to our patients and staff' is maintained at all times.
•     to respond speedily and efficiently to any comments, suggestions or complaints made of the services we provide.
•     to ensure co-ordination of services between the Practice, Hospitals, Social Services, Contractor Services and other agencies working with our Patients.
•     to monitor the services provided by the Practice by continuing audit and regular reviewing of tasks performed.
•     to support and encourage continuing education to all members of staff in the appropriate area of expertise.

• to ensure that these objectives are reviewed annually.

YOU CAN VIEW COMMENTS OR MAKE COMMENTS ON OUR SERVICE AT NHS Choice

Should you wish to make a complaint then please download our "Complaints System Document" (PDF Format)