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Last updated 23rd Oct 2009
119 High Road,
Benfleet,
Essex,
SS7 5LN
Telephone:- 01268 753591
Fax:- 01268 794585
Dr. Kokulo N Waiwaiku MD(1980) Msc(1990)
STATEMENT
OF AIMS AND OBJECTIVES The aim of this practice is to offer our patients
a high standard of professional care, and quality of service at all times. To achieve this we will endeavour :- • to be courteous and considerate to our patients and their carers at all times. • to ensure the safety of the families registered with us and all Practice workers at all times. • to ensure that confidentiality regarding 'all medical matters relating to our patients
and staff' is maintained at all times. • to respond speedily and efficiently
to any comments, suggestions or complaints made of the services we provide. • to
ensure co-ordination of services between the Practice, Hospitals, Social Services, Contractor Services and other agencies
working with our Patients. • to monitor the services provided
by the Practice by continuing audit and regular reviewing of tasks performed. • to support and encourage continuing education to all members of staff in the appropriate area of expertise. • to ensure that these objectives are reviewed annually.
YOU CAN VIEW COMMENTS OR MAKE COMMENTS ON OUR SERVICE AT NHS Choice
Should you wish to make a complaint then please download our "Complaints System Document" (PDF Format)
click here to download Complaints Procedure
click here to download Headlice Policy
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